“The leaders who can lead from a place of compassion and empathy and really understand that we are all suffering, then I think they’ll achieve great things.”   Interested in an expert’s perspective on the US’ response to the pandemic? Regina Phelps is an internationally recognised expert in the field of crisis management, continuity planning and exercise design. She is the founder of EMS Solutions Inc, (EMSS) and since 1982, EMSS has provided consultation and speaking services to clients in four continents. During this episode we compare the US’ pandemic response with Australia’s; we discuss the difficulty in delivering a consistent strategy in any crisis; the importance of leadership during a crisis; and how more women can get involved in the field of emergency and crisis management.