Two good friends who also happen to be the two co-founders of a creative consultancy for designers, Gail Doby and Erin Weir share how their long and enduring friendship impacts the way they inspire each other and work through whatever life and business challenges come their way. In their own honest musings, and also in their open conversations with speakers, authors, and influencers, they further their own journey as friends and founders, causing us to further our own journeys, too.
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Two good friends who also happen to be the two co-founders of a creative consultancy for designers, Gail Doby and Erin Weir share how their long and enduring friendship impacts the way they inspire each other and work through whatever life and business challenges come their way. In their own honest musings, and also in their open conversations with speakers, authors, and influencers, they further their own journey as friends and founders, causing us to further our own journeys, too.
Designing the Ultimate Client Experience (Tina Ramchandani)
Creative Genius Podcast
37 minutes 9 seconds
5 months ago
Designing the Ultimate Client Experience (Tina Ramchandani)
How do you create a client experience that feels personal, luxurious, and effortless from start to finish? It's all about treating your clients like they're valued friends, while also adapting to their lifestyle and what they love.
In this episode of the Creative Genius Podcast, Erin Weir sits down with celebrated interior designer Tina Ramchandani to explore how to elevate every aspect of the client journey. Tina is known not only for her clean, warm aesthetic but also for the way she makes her clients feel heard, supported, and at ease throughout the design process. Her firm, Tina Ramchandani Creative, specializes in full-service interior design with a high level of attention and care. And in this episode, she shares the exact strategies that make that possible.
From the very first inquiry to the post-installation follow-up, Tina brings intentionality to every touchpoint. In the episode, she walks through her onboarding process, why she sets aside time for every client inquiry, and how she customizes proposals to reflect each client’s priorities. She also discusses the importance of building a team culture that values service and consistency, even as her business has grown.
Tina and Erin also talk about:
How to structure your intake process to screen for ideal clients.
Why consistent communication is more important than over-communication.
How to set clear expectations about timelines, budgets, and deliverables.
What Tina does to create memorable moments and build long-term loyalty.
Whether you’re a solo designer or leading a larger team, Tina’s thoughtful approach will inspire you to revisit your own client journey and even refine it in ways that leave a lasting impression.
If you're listening on your favorite podcast platform, view the full shownotes here: https://thepearlcollective.com/s13e8-shownotes
Episode Transcript
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Great, so Tina, thank you so much for being here today. We're gonna be talking all about the client journey from that very first inquiry of a design client coming in, seeing if they're the right fit to the full project completion. And of course, all of the thoughtfulness, the systems, the personal touches and everything in between to create a really seamless high touch experience for a happy client.
So why don't you introduce yourself and tell us a little bit about Tina and your world in design?
Well, thank you. I'm so excited to be chatting with you as always today. My name is Tina Ramchandani. I am an interior designer based in New York City. I have a small but mighty team. We focus on warm, modern interiors that we call soulful minimalism. And the idea behind this is we like to create environments for our clients so they are surrounded.
by the things that matter so they can focus on the people that matter. So it's really building a welcoming lifestyle for them that reflects who they are and what their family represents.
I love that. All right, so let's start at the very beginning. How do your clients typically find you and what does your intake process look like?
Yeah, so our clients find us in a number of ways. Referrals are always the best. Oftentimes, they are friends of past clients. They have many times been in the homes that we've designed, whether it's for drinks or dinner or play dates. They've seen our work firsthand. We also have a great referral system. So we get a lot of leads from realtors. That's a great one for us. And
Creative Genius Podcast
Two good friends who also happen to be the two co-founders of a creative consultancy for designers, Gail Doby and Erin Weir share how their long and enduring friendship impacts the way they inspire each other and work through whatever life and business challenges come their way. In their own honest musings, and also in their open conversations with speakers, authors, and influencers, they further their own journey as friends and founders, causing us to further our own journeys, too.
