A lead consultant at the Service Design Academy, Katie says that she fell into Service Design after doing a masters in leadership and innovation. We have a really interesting discussion around whether Katie sees herself as a designer and the complexity around design terminology. This also leads onto a topic I'd like to explore further run the future of how we make design skills a core competency in the same way maths or English is. By giving people these fundamental building blocks to change their perception of the world and the ability to influence it could be transformational. Katie also said: "If we can start to be more human, step back and ask more questions, rather than making assumptions, in any walk of life then it's going to be a better place (the world) going forward." Empathy is so important and it's often difficult to comprehend what others are experiencing day to day, it's so important as a human being let alone a designer to be able to take that step back and consider more deeply the circumstances and actions of others. If we all had a little more empathy the world would be a much better place. https://www.sda.ac.uk/