In this episode we spoke with Gemma Espineira who is an experienced Software Executive, skilled in building and leading global post sales teams (Customer Success, Success Planning, Insight and Education services) with a focus on driving gross retention, product adoption and customer advocacy. Gemma believes that customer success is a way of doing business and is the fastest path to sustainable growth for software companies. Gemma currently leads global Customer Success teams at Decibel where she built Customer Success programs supporting the company's growth from 10-150 employees and raising of $54 million in funding. Having lived in Spain and the UK, Gemma now calls Boston, USA her home.