COVID-19 Heroes is a look into the many hearts and minds of the individuals working and helping on the front lines of the global pandemic. From medical professionals to store clerks, everyone has a role to play in moving society forward and stopping the spread of this deadly coronavirus. An emergency manager currently working for The Walt Disney Company, Lorraine Schneider uses her background and curiosity to find out what expertise, skill set and dedication it takes to lead the charge against COVID-19.