Join us as Stephen shares his experiences and lessons (sometimes painful ones) of dealing with Vendors. 

Stephen and his firm Valued Accountancy are bone-fide early adopters - with a ‘fastest growing partner’ award at Xero’s first UK Xerocon in 2012 as proof. They’ve dealt with all manner of vendors and account managers from the best in the business to… well, not the best.

We discuss the importance of resisting that tempting urge to mass-apply solutions and how crucial clear communication with your team and vendors is. 

00:00 Coming Up…

01:03 This week - Stephen Paul

02:58 Defining a vision for the firm

05:53 Getting the team behind the vision 

09:00 Red flags with Vendors

13:43 Trust and honesty

19:43 How to manage your account manager

25:03 Being upfront with vendors

29:03 Top advice to young account managers

34:19 Who would play you in a film?