Counselors, coaches and sober companions help hundreds of thousands of people affected by Addictions and Mental Health issues each year. Learn about the current research and practical counseling tools to improve your skills and provide the best possible services. Counselor Toolbox targets counselors, coaches and companions, but can also provide useful counseling self-help tools for persons struggling with these issues and their loved ones. AllCEUs is an approved counseling continuing education provider for addiction and mental health counselors in most states. Counseling CEUs are available for each episode.
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Counselors, coaches and sober companions help hundreds of thousands of people affected by Addictions and Mental Health issues each year. Learn about the current research and practical counseling tools to improve your skills and provide the best possible services. Counselor Toolbox targets counselors, coaches and companions, but can also provide useful counseling self-help tools for persons struggling with these issues and their loved ones. AllCEUs is an approved counseling continuing education provider for addiction and mental health counselors in most states. Counseling CEUs are available for each episode.
1078 - Developing Rapport with Older Adults Made EASY!
Counselor Toolbox Podcast with DocSnipes
1 hour 7 minutes
2 weeks ago
1078 - Developing Rapport with Older Adults Made EASY!
00:00 Introduction & Overview
00:15 Defining Rapport & Its Importance
01:00 Impact of Lacking Rapport
01:50 Meeting Clients Where They Are
02:44 Consistency & Attachment Behaviors
03:42 Building Trust Through Consistency
04:46 Learning About Client Culture
05:32 Validating and Accepting Older Adults
06:18 Gaining Insight Into Client's Background
07:16 Nonverbal Cues & Acceptance
08:06 Generational Differences and Life Experiences
08:46 Emotional Responsiveness & Validation
09:48 Encouragement & Supporting Independence
11:00 Facing Fears & Stepping Out of Comfort Zones
11:46 Environmental Stability & Safety
12:48 Communication: Consistency, Acceptance, Responsiveness
14:07 Overcoming Communication Barriers
15:09 Cognitive Slowing & Allowing Processing Time
15:35 Vision, Hearing, and External Communication Barriers
17:11 Powerlessness, Trauma & Emotional Triggers
18:01 Past Trauma and Current Impact on Communication
19:14 Treatment Engagement and Advocacy
21:25 Connection, Regret, and Finding Meaning
22:27 Cultural and Generational Norms in Questioning Authority
23:28 Fostering Questions & Advocacy for Clients
24:00 Fears About Asking Questions & Being Judged
25:42 Hopelessness, Empowerment & Intervention
26:42 Fears About Losing Control & Institutionalization
27:32 Treatment Non-Compliance & Communication Gaps
28:35 Open Dialogue & Empowering Choices
29:13 Hidden Barriers to Communication
30:12 Communication Basics: Clarity and Directness
31:09 Asking Direct Questions & Advocating for the Client
32:55 Creating Accessible Environments
33:37 Finding Shared Interests & Setting a Positive Mood
34:47 Avoiding Jargon and Ensuring Understanding
35:40 Cultural Sensitivity & Individual Preferences
36:27 Fostering Privacy & Confidentiality
40:23 ACE: Ask, Collaborate, Empower
42:03 Goal-Setting & Addressing Barriers Together
43:01 Motivational Collaboration & Empowerment
44:08 Synergy and Win-Win Solutions
45:54 Effective Communication Techniques
47:48 Frequent Summarizing & Open-Ended Questions
48:47 Pacing Questions and Avoiding Confrontation
49:58 Alternative Perspectives & Teach Backs
51:06 Nonverbal Communication & Engagement
52:15 Dress, Presentation, and Self-Concept
53:05 Physical and Nutritional Health Insights
56:03 Building and Maintaining Rapport
57:14 Reflecting on Rapport in Practice
59:20 Key Takeaways & Applying to Everyday Life
01:00:29 Processing Loss When Rapport Ends
01:03:39 Growing Demand & Training Needs in Elder Care
01:05:32 Certification & Continuing Education Resources
01:05:43 Closing Remarks & Advocacy Tips
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Counselor Toolbox Podcast with DocSnipes
Counselors, coaches and sober companions help hundreds of thousands of people affected by Addictions and Mental Health issues each year. Learn about the current research and practical counseling tools to improve your skills and provide the best possible services. Counselor Toolbox targets counselors, coaches and companions, but can also provide useful counseling self-help tools for persons struggling with these issues and their loved ones. AllCEUs is an approved counseling continuing education provider for addiction and mental health counselors in most states. Counseling CEUs are available for each episode.
