"Is there a limit to how seamless things can actually be before customers start missing the good old relationship touch within the insurance buying process?"

In this episode of Coterie's Podcast, And I Quote, Bobbie Collies is joined by Megan Kuczynski, the President of Insurtech Insights.

They discuss the excitement and challenges of being at the forefront of this transformation, the buzzwords in the industry, the importance of a seamless customer experience, and the future of insurance technology. They also touch on the intersection of insurance and climate resilience, the use of parametrics in risk mitigation, and the potential of predictive and preventive technologies in life and health insurance. Megan shares insights into the upcoming InsureTech Insights event, highlighting the diverse content offerings and networking opportunities.

Takeaways

• Technology is driving a revolution in the insurance industry, and being at the forefront of this transformation is both exciting and challenging.
• The buzzwords in the industry, such as Gen AI, can be both exciting and overused, but they have the potential to bring about significant change.
• A seamless customer experience is important in the insurance industry, but there is also value in human interaction, especially in complex transactions.
• The intersection of insurance and climate resilience is an area of great innovation and potential, with technology playing a crucial role in risk mitigation.
• Parametrics and predictive and preventive technologies are emerging as important tools in the insurance industry, offering new ways to assess and manage risk.
• InsureTech Insights is an upcoming event that offers a wide range of content and networking opportunities for insurance professionals and technology providers.

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