How can Insurance agents make a change? Diving into personal and professional development, using science and Netown’s law. In this conversation, Chris Cline discusses the evolution of technology in the insurance industry and the impact of legacy systems. He introduces his book, 'Inertia of Legacy,' which explores the concept of legacy and reframes its negative connotation. The conversation also touches on the Y2K hype and the uncertainty and anxiety surrounding AI. Cline emphasizes the importance of recognizing the success of established agencies and adapting to the changing industry. In this conversation, Chris Cline discusses the importance of understanding who you are and being clear about your capabilities, talent, and personal beliefs. He also explores the factors contributing to agencies exceeding the industry average and the operational choices necessary for growth. Chris emphasizes the crucial cultural components for organizations to overcome plateaus and achieve success. He introduces a framework for mapping effort and energy to legacy, highlighting the importance of self-awareness and humility. Chris concludes by discussing the legacy he hopes to build and the impact he wants to have on others. Takeaways The insurance industry has seen significant technological advancements, and agencies need to adapt to these changes. The term 'legacy' has often been associated with negative connotations, but it is essential to reframe this perception and recognize the success and value of established agencies. The Y2K hype and the Margot Kidder effect serve as reminders of the uncertainties and anxieties that come with technological advancements. AI and The Matrix provide interesting parallels, highlighting the need to embrace change and navigate the evolving landscape of technology. Understanding who you are and being clear about your capabilities, talent, and personal beliefs is critical for success. Cultural components, such as transparency, standardization, and defining behaviors, are important for overcoming plateaus and empowering growth. Creating a framework and taking action are essential for implementing important principles and driving change. To Chri Cline, building a legacy means championing outliers and underdogs, being a mentor, and making a meaningful impact on others. Learn more about Coterie Insurance: https://coterieinsurance.com/ Learn more about ACT: https://www.independentagent.com/ACT