In this episode, one of our expert hostage negotiators describes how they calmed an armed criminal trapped in a bank with a hostage. When dealing with incidents of this nature it is critical to reduce the stress of the person that the negotiators are engaging with. These techniques apply equally to any stressful conversations, where there is a threat to a person's safety, control and certainty. Planning for these conversations helps manage and mitigate the risks to both par...
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In this episode, one of our expert hostage negotiators describes how they calmed an armed criminal trapped in a bank with a hostage. When dealing with incidents of this nature it is critical to reduce the stress of the person that the negotiators are engaging with. These techniques apply equally to any stressful conversations, where there is a threat to a person's safety, control and certainty. Planning for these conversations helps manage and mitigate the risks to both par...
Here Chris recalls an incident where he was called to an armed siege in central London. Another successful conclusion assisted by using some mirroring techniques. Chris and Martin share tips on how to actively listen when stressed or anxious or just stuck for something to say. Also learn how you can subtly pick out and talk about any meaningful hooks or steer a conversation to where you want it to go. This listening skill can be used verbally, non-verbally or in texts...
Convincing Conversations
In this episode, one of our expert hostage negotiators describes how they calmed an armed criminal trapped in a bank with a hostage. When dealing with incidents of this nature it is critical to reduce the stress of the person that the negotiators are engaging with. These techniques apply equally to any stressful conversations, where there is a threat to a person's safety, control and certainty. Planning for these conversations helps manage and mitigate the risks to both par...
