In this episode, one of our expert hostage negotiators describes how they calmed an armed criminal trapped in a bank with a hostage. When dealing with incidents of this nature it is critical to reduce the stress of the person that the negotiators are engaging with. These techniques apply equally to any stressful conversations, where there is a threat to a person's safety, control and certainty. Planning for these conversations helps manage and mitigate the risks to both par...
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In this episode, one of our expert hostage negotiators describes how they calmed an armed criminal trapped in a bank with a hostage. When dealing with incidents of this nature it is critical to reduce the stress of the person that the negotiators are engaging with. These techniques apply equally to any stressful conversations, where there is a threat to a person's safety, control and certainty. Planning for these conversations helps manage and mitigate the risks to both par...
Chris and Martin talk through how they use emotional labelling during a real life crisis . Recounting a scenario where Martin was called to a man armed with a large sword in a public square in London. Listen to how this incident was brought to a safe conclusion and how emotional labelling can be used effectively in private and business conversations. When people are highly emotional, they are not listening. So we point out what you are seeing and hearing to demonstrate listening a...
Convincing Conversations
In this episode, one of our expert hostage negotiators describes how they calmed an armed criminal trapped in a bank with a hostage. When dealing with incidents of this nature it is critical to reduce the stress of the person that the negotiators are engaging with. These techniques apply equally to any stressful conversations, where there is a threat to a person's safety, control and certainty. Planning for these conversations helps manage and mitigate the risks to both par...
