The world of contracts isn't limited to just legal professionals and corporate executives; it affects entrepreneurs, freelancers, and consumers in various ways. Whether you're a business owner seeking to protect your interests, a freelancer setting the terms of your next project, or a consumer deciphering the fine print of a service agreement, understanding the intricacies of contracts is crucial. In this episode of the Contract Heroes Podcast, still at the WorldCC Summit in Dallas, we are joined by Laurie Ehrlich, Chief Commercial Counsel at Datadog. Datadog is an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform. In our conversation, we discuss the challenges and misunderstandings in contract management and the importance of education for both parties involved. Erlich shares Datadog's approach to these issues, including a multilingual FAQ and a playbook for explaining operational realities. We also discuss the use of heat mapping to identify key terms and risks in contracts, the standardization of NDAs, and the implementation of a system to streamline non-critical contracts. The episode concludes with insights on task delegation based on individual preferences.