Putting the customer first by empowering your people with Sir John Timpson

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Consumer Focus with Martin Newman

Martin Newman

40 episodes

6 days ago

Consumer Focus is a podcast about empowering positive change for consumers and brands. Consumer Focus is hosted by Martin Newman, a champion for putting the consumer at the heart of all aspects of customer facing business. An expert, keynote speaker and advisor on customer-centric transformation, Martin has spent 37 years working with brands such as Harrods, Ted Baker and Burberry to build up a detailed understanding of the retail and commercial market.

Business

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All content for Consumer Focus with Martin Newman is the property of Martin Newman and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

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Putting the customer first by empowering your people with Sir John Timpson

Consumer Focus with Martin Newman

36 minutes 17 seconds

4 years ago

Putting the customer first by empowering your people with Sir John Timpson

Martin is joined by Sir john Timpson, CBE, chairman of The Timpson Group. Sir John talks about some of the history behind the company and how he cultivated an atmosphere of empowerment with his employees to be able to take ownership of their own stores to make more informed decisions with their customer journey. A fascinating insight into the world of a family owned business and how they have structured the organisation to put customer centricity at the heart their agenda. Sir John also discusses the strategy of hiring ex-offenders now totally 600 employees at Timpsons.