Online customer service: The good, the bad and the ugly

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Consumer Focus with Martin Newman

Martin Newman

40 episodes

5 days ago

Consumer Focus is a podcast about empowering positive change for consumers and brands. Consumer Focus is hosted by Martin Newman, a champion for putting the consumer at the heart of all aspects of customer facing business. An expert, keynote speaker and advisor on customer-centric transformation, Martin has spent 37 years working with brands such as Harrods, Ted Baker and Burberry to build up a detailed understanding of the retail and commercial market.

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All content for Consumer Focus with Martin Newman is the property of Martin Newman and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

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Online customer service: The good, the bad and the ugly

Consumer Focus with Martin Newman

36 minutes 26 seconds

3 years ago

Online customer service: The good, the bad and the ugly

Martin is joined again by the consumer panelists Dave and Marie-Claire. In episode 4, Martin and his guests discuss their experiences with a variety of brands and retailers when it comes to online customer service. The rise of online shopping has brought with it the need for businesses to be super customer centric online when things go wrong and the panel share their insights. Dave and Marie-Claire also update listeners on cost of living decisions they are making regarding energy and also with an eye on the Christmas holidays and presents in less than three months.