How will the metaverse change customer experience and building interactive retail experiences in the real world with Rizwan Rajpoot

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Consumer Focus with Martin Newman

Martin Newman

40 episodes

5 days ago

Consumer Focus is a podcast about empowering positive change for consumers and brands. Consumer Focus is hosted by Martin Newman, a champion for putting the consumer at the heart of all aspects of customer facing business. An expert, keynote speaker and advisor on customer-centric transformation, Martin has spent 37 years working with brands such as Harrods, Ted Baker and Burberry to build up a detailed understanding of the retail and commercial market.

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How will the metaverse change customer experience and building interactive retail experiences in the real world with Rizwan Rajpoot

Consumer Focus with Martin Newman

38 minutes 49 seconds

3 years ago

How will the metaverse change customer experience and building interactive retail experiences in the real world with Rizwan Rajpoot

Martin is joined by Rizwan Rajpoot, Group Chief Digital Officer for L'azurde Jewelry, a leading brand in the MENA region. Riz was recently nominated as a global top 100 Chief Digital Officer and he shares his views on how the traditional retail and in person experience will evolve and why he sees the metaverse as being a central destination for retail and leisure in the future. He also discusses the change we have seen in the way we pay and the impact this has on customer service and the variations he has seen on customer centricity in the roles he has held in different locations around the world.