Changes in consumer behaviour and stories of customer experience

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Consumer Focus with Martin Newman

Martin Newman

40 episodes

6 days ago

Consumer Focus is a podcast about empowering positive change for consumers and brands. Consumer Focus is hosted by Martin Newman, a champion for putting the consumer at the heart of all aspects of customer facing business. An expert, keynote speaker and advisor on customer-centric transformation, Martin has spent 37 years working with brands such as Harrods, Ted Baker and Burberry to build up a detailed understanding of the retail and commercial market.

Business

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All content for Consumer Focus with Martin Newman is the property of Martin Newman and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

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Changes in consumer behaviour and stories of customer experience - Panel Discussion

Consumer Focus with Martin Newman

45 minutes 32 seconds

3 years ago

Changes in consumer behaviour and stories of customer experience - Panel Discussion

Martin launches a new season of the Consumer Focus podcast with a new format. Each episode Martin will be joined by a panel of people to share their insights and experiences of customer centricity, experience and more. In episode 1, Martin and the panel chat about the cost of living crisis and how it is impacting the buying decisions the panel are making as well as delving into some of their recent customer service stories with brands and how they navigated them.