Building a culture of customer centricity with Nick Molnar, CEO of Afterpay

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Consumer Focus with Martin Newman

Martin Newman

40 episodes

6 days ago

Consumer Focus is a podcast about empowering positive change for consumers and brands. Consumer Focus is hosted by Martin Newman, a champion for putting the consumer at the heart of all aspects of customer facing business. An expert, keynote speaker and advisor on customer-centric transformation, Martin has spent 37 years working with brands such as Harrods, Ted Baker and Burberry to build up a detailed understanding of the retail and commercial market.

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All content for Consumer Focus with Martin Newman is the property of Martin Newman and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

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Building a culture of customer centricity with Nick Molnar, CEO of Afterpay

Consumer Focus with Martin Newman

34 minutes 33 seconds

4 years ago

Building a culture of customer centricity with Nick Molnar, CEO of Afterpay

Martin talks with Nick Molnar, CEO and Co-Founder of Afterpay (Clearpay in the UK) one of the world's leading payment solutions. Nick shares how Afterpay places customer centricity at the heart of their business by focusing on hiring the right talent, creating purpose behind the company mission, using data to drive decisions and building community to develop trust and reputation. Within 10 years, millennials and Gen Z will account for 50% of all retail spending and Nick shares how he is driving Afterpay to meet those changing consumer requirements.