This episode is a re-run. It was originally published in February 2024.
Most construction companies think they’re delivering great service, but their clients don’t see it that way.
Keeping your promise is only half the battle.
If your clients don’t feel it, they won’t remember it, refer you, or come back.
In this episode, learn the real difference between client delivery and client experience, and why mastering both is key to building a reputation that keeps your business growing.
You’ll also get four simple steps to transform your client relationships and stand out in a crowded market.
Listen up and start turning satisfied clients into lifelong partners!
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Don’t let contract issues hold you back—gain the confidence to focus on growing your business. Ready to take control and make more profit per project?
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Timestamps:
(2:02) - You are not your business, you're not your net worth
(3:25) - Your clients don't think you are as good as you actually are
(4:29) - Client experience is defined as how customers perceive their interaction with your company
(5:01) - The perception is that you are the same as everyone else
(6:38) - If they're comfortable enough to give you a case study they're obviously really happy at what you do
DISCLAIMER: The content of this podcast does not constitute legal advice, is not intended to be a substitute for legal advice, and can not be relied upon as such. You should seek legal advice or other professional advice in relation to any matters you or your business may have.
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