What happens when a seasoned senior living operator crosses over to the “dark side” of technology? In this episode, Matt reconnects with Dan Wolen, now at Teton, to unpack the real-world impact of predictive insights and AI in senior living. From staffing efficiencies to reducing adverse incidents, Dan shares how communities can move from reactive to proactive—and why it all starts with giving teams the right tools, not more tasks.

Timestamps :
01:00 – Intro and welcoming Dan back
02:36 – Dan’s early “aha” moments after joining the tech vendor world
04:04 – What “predictive insights” really means in senior living
05:31 – Real-time data visibility and frontline decision-making
06:45 – Bridging clinical care and operational efficiency
08:03 – Resident outcomes: measurable improvements with predictive tools
09:35 – Barriers to adoption and how communities can overcome them
11:13 – Concrete examples: caregiver apps and mobile spot checks
13:59 – Department-level and executive dashboards for broader impact
16:30 – Boosting satisfaction and length of stay through proactive care
18:03 – What the future holds: AI and predictive tools at scale
19:08 – Dan’s advice to curious but hesitant operators
20:11 – The one question every operator should ask a tech vendor