In this episode, host Geoffrey Klein sits down with Talisha Padgett, GM of Marketing Technology Platforms & AI at Microsoft, where she leads global MarTech strategy and the Gen AI Center of Excellence. Previously she modernized tech stacks at Comcast, Under Armour, and Marriott. Talisha is also the co-founder of Empathy Coaching, helping professionals cultivate confidence, wellness, and emotionally intelligent leadership. In this energizing conversation, Talisha unpacks how generative AI is reshaping the marketer’s toolkit. Talisha traces her journey from early print campaigns to building Microsoft’s Gen AI Center of Excellence, shares hard-won lessons on change management, and explains why embracing AI is critical for brands. Listeners will hear candid stories about overcoming imposter syndrome, creating psychologically safe teams, and the power of curiosity-driven careers. You’ll leave with practical tactics to harness AI responsibly while keeping humanity at the core of every customer experience. Resources & Links Connect with Talisha on LinkedIn. Explore Empathy Coaching Empathy Coaching’s Instagram Connect with Geoffrey: Connect with Geoffrey on LinkedIn E-mail Geoffrey Keynote Speaker nine dots Instagram The Content Beast (book) Sponsored by the AIQ newsletter for snackable AI content for the busy professional. Music produced by Sam Miller. Enjoyed the episode? Subscribe to Connect the Dots and leave a quick review—it helps more listeners connect their own dots with AI insights!