This week on Conflict Managed, Rachel Shaw joins us to share how we can make difficult conversations a normal, productive part of workplace life. We talk about: 🎯 Excellent HR in action🎯 What to do if you’re conflict-averse🎯 The power of process 🎯  Being open and willing to be wrong🎯 People feel your intent (and if you genuinely care)🎯 ADA (The Americans with Disabilities Act): creating as many “yes” responses as possible and supporting people through difficult transitions🎯 Listening to your workforce   Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration   Rachel Shaw is the President and Principal Consultant of Shaw HR Consulting, Incorporated. With more than 20 years of executive-level Human Resources experience, Rachel is recognized nationwide as a leader in helping public and private sector employers manage their most challenging disability-related personnel issues. Rachel and her team provide comprehensive solutions to employers on how to successfully manage the interconnected roles of human resources, workers’ compensation, and disability compliance to successfully reduce litigation, the costs of claims and improve employee-employer relations throughout the process. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.   #ConflictResolution #WorkplaceCulture #LeadershipDevelopment #HRBestPractices #CommunicationSkills