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What does it take to lead in a high-pressure industry, without burning out your people or yourself?
In this episode, I speak with Lucy Darch, CEO of Wave, a major UK water retailer, about how her leadership style evolved from fast-paced individual contributor to culture-focused CEO. With over 20 years in the utilities sector (including early years at Enron) Lucy shares how adaptability, empathy and trust became cornerstones of her leadership.
In this episode, you’ll learn:
Key themes:
Lucy’s story is a practical blueprint for leaders navigating transformation - whether in utilities, startups or large organizations. Join us for an engaging discussion that will inspire you to reflect on your own leadership journey and consider new approaches to leading in today's dynamic business landscape.
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00:00:39 - Lucy's background and current role
00:03:38 - Childhood experiences shaping leadership style
00:09:20 - Early career and adapting to different corporate cultures
00:17:45 - Navigating personal and professional challenges
00:22:10 - Strategies for sustainable leadership and work-life integration
00:26:25 - Embracing flexible work arrangements and their impact on productivity
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