Ever found yourself underquoting for a cleaning job, only to realize it’s costing you more than just your time? In this episode of Confessions of a Cleaning Business Owner, we’re diving into the all-too-common challenge of misquotes in the cleaning industry—why they happen, how they impact client relationships, and what you can do about them. Join us as we unpack the root causes of underquoting, from lack of confidence to shifting client needs, and share real-world strategies for clear communication, setting realistic expectations, and empowering both your team and your clients. Expect candid stories, actionable advice, and a good dose of humour—because sometimes, laughter is the best way to tackle tough conversations. Whether you’re a solo cleaner or running a growing cleaning business, you’ll learn how to spot misquotes before they become a problem, handle client feedback like a pro, and keep your service delivery on track—even as client homes and expectations evolve. Tune in for practical tips, honest confessions, and a few laughs along the way