Week at a Glance:
Fulcrum Question: What offer at the edges earns the nextwave of applications. Or does a simplified middle offer win because the field is clear.
I was at the US Open this week, watching Djokovic vs Fritz. The match delivered. The other contest was American Express vs. Chase. The two blues owned the grounds. Youmet one of them at every turn. Each moment offered a small welcome. A place to sit. A nudge to spend with a perk that felt timely. Staff pointed to the benefits before you asked.
The lesson is simple. Share of mind becomes share of wallet when presence meets service in the flow of the day. I’m constantly asked how Amex has such a high in-person card acquisition rate.Their presence at these events is the easiest way to offset the lack of branches. Amex staff were diligently scanning “leads.”
This is a playbook. Treat an event as discovery, activation, and retention in one venue. Surprise at the moment of intent. Carry the same cadence into everyday channels with clear value and fast follow-through.