How to See the Good in the Bad While Talking to a Difficult Person

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Communication Psychology and HR – with Gerhard Ohrband

Gerhard Ohrband, MA in Psychology (University of Hamburg/Germany)

110 episodes

4 days ago

I’m Gerhard, a communication psychologist and consultant from Hamburg, Germany, working with HR teams and leaders in Moldova, South Eastern Europe, and beyond. Here, we explore the psychological research behind everyday HR and workplace communication — without buzzwords and without pretending everything is easy. Each week, we unpack one topic that HR professionals often hear about but rarely understand from a scientific perspective.

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Management

Business

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How to See the Good in the Bad While Talking to a Difficult Person

Communication Psychology and HR – with Gerhard Ohrband

9 minutes 56 seconds

2 months ago

How to See the Good in the Bad While Talking to a Difficult Person

Every team has a “difficult person”—the colleague who always says no, challenges every idea, or seems impossibly negative. But what if that behavior actually reflects a hidden virtue? In this episode, we explore how recognizing the good in the bad can transform difficult conversations and bring more balance to your team.

References

Baege, M. (2018). Bowen family systems theory. Vermont Center forFamily Studies. Retrieved fromhttps://vermontcenterforfamilystudies.org/about/bowen-family-systems-theory/

Brown, J., & Errington, L. (2024). Bowen family systems theory andpractice: Illustration and critique revisited. ResearchGate. Retrievedfrom https://www.researchgate.net/profile/Jenny-Brown-2/publication/381014808_Bowen_family_systems_theory_and_practice_Illustration_and_critique_revisited/links/66829e8e0a25e27fbc1a1f34/Bowen-family-systems-theory-and-practice-Illustration-and-critique-revisited.pdf

Schulz von Thun, F. (1989). DasWerte- und Entwicklungsquadrat. Schulz von Thun Institut. Retrievedfrom https://www.schulz-von-thun.de/die-modelle/das-werte-und-entwicklungsquadrat

The Bowen Center for the Study of the Family. (n.d.). Introduction toBowen theory. Retrieved from https://www.thebowencenter.org/introduction-eight-concepts

Verywell Mind. (2022, January 10). What is family systems therapy?.Retrieved from https://www.verywellmind.com/family-systems-therapy-definition-techniques-and-efficacy-5213785