Knowing the reasons why certain people take certain positions breaks barriers of potential conflict and increases the quality of collaboration, from coworkers and teams to the tougher stakeholders like customers, clients and directors. Let's explore the topic in three segments: what is conflict, its five levels, how to resolve it, and some practical examples.

Understand the Thomas-Kilmann conflict resolution model: https://www.mtdtraining.com/blog/thomas-kilmann-conflict-management-model.htm