With Communicast, Scott works to distill down what it means to be a great communicator. Each episode features a conversation with a business professional about communication skills and how they have impacted their career and overall organization. Listeners will also glean tips around how to hone their own communication skills.
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With Communicast, Scott works to distill down what it means to be a great communicator. Each episode features a conversation with a business professional about communication skills and how they have impacted their career and overall organization. Listeners will also glean tips around how to hone their own communication skills.
The Last 8%: How Tough Conversations Define Leadership
Communicast: A Communication Skills Podcast
34 minutes 34 seconds
1 month ago
The Last 8%: How Tough Conversations Define Leadership
Today, I’m joined by Bill Benjamin, partner at the Institute for Health and Human Potential, a speaker, author, and expert in emotional intelligence and leadership under pressure. With a background in mathematics and computer science, Bill’s journey into the world of leadership and communication began when he realized that technical excellence doesn’t automatically translate into people leadership.
In this episode, we explore the concept of the “last 8%”—the critical, often avoided moments in tough conversations that define relationships, trust, and leadership effectiveness. Bill shares brain-based strategies for emotional self-regulation, why so many leaders either avoid or overreact in difficult conversations, and how the SOS framework—Stop, Oxygenate, Seek information—can help anyone communicate more skillfully under pressure.
This episode is filled with practical insights for anyone who wants to lead with courage, communicate with clarity, and build a culture of honest dialogue.
Let’s dive in.
Communicast: A Communication Skills Podcast
With Communicast, Scott works to distill down what it means to be a great communicator. Each episode features a conversation with a business professional about communication skills and how they have impacted their career and overall organization. Listeners will also glean tips around how to hone their own communication skills.
