### About the Guest(s): - Nathan Hartel: Deputy Director of Operations at Riverside County Child Support Services ### Episode Summary: Welcome back to the Riverside County Child Support Services podcast! In this episode, Nathan Hartel, Deputy Director of Operations of Riverside County Child Support Services, discusses how to open a child support case with their agency. He emphasizes that the goal is to help families and parents receive the financial and medical support they need. Nathan explains that opening a case is simple and can be done online through their website or in person at one of their local offices. He also addresses common concerns and misconceptions about child support services, emphasizing that they are neutral and here to assist both parents. Key topics discussed in this episode include the simplified enrollment process, the benefits of opening a case, and the resources available to locate parents. Nathan encourages listeners to reach out to Riverside County Child Support Services for assistance and provides contact information for further inquiries. ### Key Takeaways: - Opening a child support case with Riverside County Child Support Services is simple and can be done online or in person. - The agency is neutral and here to assist both parents in receiving the financial and medical support they need. - The simplified enrollment process makes it easy to provide the necessary information and get started. - Riverside County Child Support Services offers resources to locate parents and establish legal parentage. - The agency keeps records of payments and provides transparency to both parents. ### Notable Quotes: - "We are not an agency that works for one parent over the other. We are here viewing everybody as our customer." - Nathan Hartel - "We truly want to be a help, an assistance to you. So if you have questions, if you have concerns, start by calling us, start by asking questions and just kind of put that out there." - Nathan Hartel ### Resources: - Riverside County Child Support Services website: [RivCoDCSS.com](http://RivCoDCSS.com) - Contact Riverside County Child Support Services: 866-901-3212 or [RivCoDCSS.com](http://RivCoDCSS.com) Thank you for listening to this episode of the Riverside County Child Support Services Coffee Break Podcast. For more information and to stay updated on future episodes, visit our website and contact us.