Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time
Healthy Workforce Institute
109 episodes
6 days ago
Coffee Break is a podcast for healthcare leaders who have had enough of the bullying; the incivility, the he-said-she-said, and other shenanigans in their departments and want to cultivate a high-performing, respectful, and healthy professional team.
In each episode, we provide practical tools and strategies for addressing workplace bullying and incivility, fostering a culture of respect and civility, and building trust and collaboration among the healthcare team.
When leaders are equipped with the skills and tools that they need to address disruptive behaviors, employees are more engaged, happier, and better serve patients and each other. This results in high-performing teams with increased retention and improved patient outcomes.
Join us on Coffee Break to learn how to create a healthier workplace culture - One Cup at a Time.
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Coffee Break is a podcast for healthcare leaders who have had enough of the bullying; the incivility, the he-said-she-said, and other shenanigans in their departments and want to cultivate a high-performing, respectful, and healthy professional team.
In each episode, we provide practical tools and strategies for addressing workplace bullying and incivility, fostering a culture of respect and civility, and building trust and collaboration among the healthcare team.
When leaders are equipped with the skills and tools that they need to address disruptive behaviors, employees are more engaged, happier, and better serve patients and each other. This results in high-performing teams with increased retention and improved patient outcomes.
Join us on Coffee Break to learn how to create a healthier workplace culture - One Cup at a Time.
EP 109: The Power of Communication – Building Trust Through Authentic Messaging
Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time
50 minutes
6 days ago
EP 109: The Power of Communication – Building Trust Through Authentic Messaging
In this episode of the Coffee Break Podcast, Dr. Renee Thompson sits down with communication expert Kelli Newman, APR, President of Newman & Newman, to explore how communication shapes trust, engagement, and culture within healthcare organizations.
Together, Renee and Kelli break down the difference between brand messaging (what your organization says it stands for) and values messaging (how those values show up in daily behavior). They discuss practical strategies for translating words into authentic experiences, so that what your organization says aligns with what your people actually feel and see every day. Kelli shares how the words leaders choose (and how they live them out) directly influence how employees connect, collaborate, and trust one another.
If you’ve ever wondered how to bring your mission, vision, and values to life, or how to communicate in a way that builds genuine trust, this episode is for you.
About Kelli Newman
Kelli Newman, APR, is President of Newman & Newman, a Houston-based, woman-owned communication strategies firm. For more than 30 years, she’s helped healthcare and nonprofit organizations create authentic brand and values messaging that strengthens culture and builds trust.
She’s also the creator of Experienced Messaging®, a proprietary, trademarked process that helps leaders align what they say with what people experience. Kelli teaches marketing and communication at Rice University’s Leadership Institute for Nonprofit Executives and is an active member of the Ignite Health Network, a coalition of women leaders influencing the future of healthcare.
What You’ll Learn in This Episode
Why communication is the cornerstone of trust and engagement
The difference between brand messaging and values messaging
How to make organizational values tangible and actionable
Simple ways to connect your department’s identity with the organization’s mission
Why “scripting” doesn’t work and what authentic communication looks like instead
How to align messaging, behaviors, and experiences to create a culture of integrity
Links & Resources
Visit ExperiencedMessaging.com
Connect with Kelli on LinkedIn
Email: kn@newmanandnewmaninc.com
Harvard Business Review: Begin with Trust
Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say
Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here!
Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!
Learn more about the Eradicating Bullying & Incivility eLearning Program here!
Have a question for Renee?
Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!
Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.
Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.
Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time
Coffee Break is a podcast for healthcare leaders who have had enough of the bullying; the incivility, the he-said-she-said, and other shenanigans in their departments and want to cultivate a high-performing, respectful, and healthy professional team.
In each episode, we provide practical tools and strategies for addressing workplace bullying and incivility, fostering a culture of respect and civility, and building trust and collaboration among the healthcare team.
When leaders are equipped with the skills and tools that they need to address disruptive behaviors, employees are more engaged, happier, and better serve patients and each other. This results in high-performing teams with increased retention and improved patient outcomes.
Join us on Coffee Break to learn how to create a healthier workplace culture - One Cup at a Time.
