Yolanda Estrada, a Certified Mortgage Banker and 20-year veteran of mortgage processing and underwriting, shares her career journey and expertise. She discusses the importance of clear communication with borrowers and setting realistic expectations throughout the mortgage process. Yolanda also highlights the role of technology in streamlining the application process and reducing the likelihood of incomplete applications. She emphasizes the need for adaptability and continuous learning in the mortgage industry. Yolanda encourages individuals to consider a career in mortgage processing and underwriting, especially with the current opportunities for training and growth.

Chapters

00:00 Career Journey

08:26 Challenges and Growth in Mortgage Processing and Underwriting

11:47 Reducing Application Withdrawals

16:39 Closing Applications for Incompleteness

18:17 Streamlining the Application Process with Technology

21:40 Balancing Automation and the Human Element

23:28 Skills and Knowledge for Mortgage Professionals

25:51 Opportunities in the Mortgage Industry