Bob Mansur, the Lending Development Manager at 3Rivers Federal Credit Union, shares his passion for elevating professionalism and performance in the mortgage industry. Bob discusses the six critical elements that impact performance: expectations and feedback, tools and resources, rewards and sanctions, values and principles, capacity and traits, and skills and knowledge. He emphasizes the importance of setting clear expectations and providing feedback to improve performance. Bob also highlights the need for continuous learning in the mortgage industry.

Chapters

00:00 Introduction

03:04 The Six Critical Elements that Impact Performance in the Mortgage Industry

08:35 Customizing the Performance Enhancement Framework for Mortgage Lending Organizations

11:28 Challenges in Educating Borrowers about Mortgage Credit

13:26 The Importance of Financial Wellness and Caring for Customers

23:26 The Value of the Certified Mortgage Banker (CMB) Designation

Bob Mansur | (17) Bob Mansur, CMB, AMP | LinkedIn Val Buresch | (17) Lyubomira "Val" Buresch | LinkedIn

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