In this episode of CMBConnect, I interview Bob Niemi, the CMB Society vice chair. We explore the traditional business model in the mortgage industry, how lenders make money, and the challenges they face. We delve into the topic of innovation in the industry, including the use of AI and technology to streamline processes and improve the customer experience.

Chapters

00:00 Introduction

01:34 Earning the CMB Designation and Its Value

06:06 Understanding the Traditional Business Model in the Mortgage Industry

12:00 The Role of Innovation and AI in Streamlining Processes and Improving Customer Experience

18:25 The Need for Education and Regulation in Adopting New Technologies

26:54 The Role of the CMB Society in Leading Innovation and Advocating for the Industry

The book that I mention in the episode is How Innovation Works: And Why It Flourishes in Freedom: Ridley, Matt: 9780062916600: Amazon.com: Books