In this exciting episode, Matt & Georgia dive into how organizations can harness the power of design thinking to unlock the full potential of cloud. Many organizations either struggle to reap the benefits of cloud migrations or are unsure how to leverage the cloud strategically. Our hosts coin a design thinking approach: starting with mission-critical processes and gaining a deep understanding of user journeys and interactions. They introduce a dynamic framework to guide executives through this transformation:  a. Empathize with users and pinpoint core problems and opportunities b. Define current value streams and map out user journeys c. Ideate and reimagine processes without existing constraints d. Develop comprehensive architectural frameworks and designs that deliver these reimagined journeys e. Validate solutions with stakeholders and users f. Continuously iterate and refine the process Georgia emphasises the need for involving a diverse group of stakeholders, balancing customer needs with the organization’s realities, and maintaining continuous feedback and communication with users and customers throughout the journey. A key takeaway for leaders is to support and celebrate the lessons learned from failures during these transformation efforts. Not all systems need a complete overhaul; some might be better suited for SaaS solutions. Additionally, the importance of allocating dedicated resources specifically for transformation projects, separate from the usual business operations. Please share your questions and experiences in the comments!