In this episode of Closing Market Weekly, Phillip Hogan welcomes Liz Olivar, President of Prosperous Title and Escrow LLC. With over 31 years of experience in financial services and title, Liz has built a career around people helping people, blending operational expertise with a service-first philosophy. From her start at GECU Federal Credit Union to leading Prosperous Title, Liz has consistently focused on building trust and protecting clients in every transaction.
Phillip and Liz dive into the fundamentals of title work, exploring why listening and communication matter as much as technology and compliance. Liz shares candid stories about mistakes in closings, the unique role of title insurance in protecting homeowners, and how Prosperous Title earned the First American “Top Agent” award by staying open and serving clients through the pandemic.
They also cover current market uncertainty, the importance of education for both staff and clients, and how networking and appreciation events build long-term relationships. Liz emphasizes that at the core of every deal is service—and the ability to truly put the customer first.
Tune in now to learn how service, resilience, and expertise define success in the title industry, and what every professional can do to build stronger client relationships.
Highlights of the episode:
00:55 – Guest intro: Liz Olivia, President of Prosperous Title and Escrow LLC
02:35 – The philosophy of “people helping people”
04:40 – Better customer service: listening and communication
06:50 – Biggest closing mistake: missing signatures and costing clients time
07:55 – Technology is overrated without human expertise
09:10 – Protecting homeowners by working backwards
11:00 – Winning the 2021 First American Top Agent Award during the pandemic
14:05 – Market uncertainty and the challenge of the “unknown”
15:20 – Educating clients and staff to overcome challenges
16:55 – The role of networking and peer relationships in growth
18:20 – Prosperous Title’s annual open house and showing appreciation
19:30 – Final tip: put your customer first in every transaction
20:55 – How to contact Liz Olivia
Connect with Guest:
Website: https://www.prosperustitle.com/
Linkedin: https://www.linkedin.com/in/liz-olivar-6693a1194/
#NotaryLife #RealEstateClosings #SigningAgent #OperationalChallenges #ClosingSuccess #NotaryTips #RuralBusiness
