We sit down with Gwendolyn Williams M.D., FHM—hospitalist and associate professor at Virginia Commonwealth University Health—to explore how clinicians can drive change and rebuild trust within healthcare organizations.Dr. Williams shares candid insights from her decade-plus leadership journey, spanning roles as Chief of Medicine, president of a medical executive committee, and president of the Society of Hospital Medicine’s Hampton Roads chapter. Key topics include bridging the gap between clinical staff and administrators, fostering cultures of belonging and compassion, and the importance of emotional intelligence in healthcare leadership. Dr. Williams discusses why listening is a strategic leadership skill, how to rebuild trust after organizational trauma (such as COVID-19), and actionable strategies for keeping patients and staff at the center of healthcare transformation.Whether you’re a clinician seeking to lead, an administrator focused on organizational culture, or a healthcare executive interested in patient-centered strategy, this episode delivers actionable advice on navigating change, empowering teams, and advancing healthcare quality.00:00 Introduction and Opening Thoughts00:28 Meet Dr. Gwendolyn Williams01:17 Dr. Williams' Journey in Medicine and Leadership02:57 Bridging the Gap Between Clinicians and Administrators05:57 The Importance of Listening and Compassion in Leadership23:37 Rebuilding Trust in Healthcare30:42 Keeping the Human at the Center of Healthcare35:27 Conclusion and Final Thoughts