I have the wonderful Remeny Armitage from Brilliant and Human on the show today. Remeny has a passion for supporting businesses in understand what their clients and teams really think about them, with the goal of turning their clients into advocates. We discuss: Why agencies shy away from asking their clients what they think about them? Benefit of using an outside organisation to conduct these calls What to do with these insights once they have been collated Biggest takeaways that you have learnt through interviewing clients Follow me for more Client Services insights.