Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
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Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
That time when you’ve successfully completed your service only to discover a month later that you messed up big time because of a single small step… (with Michael Patino)
Client Horror Stories
33 minutes
1 month ago
That time when you’ve successfully completed your service only to discover a month later that you messed up big time because of a single small step… (with Michael Patino)
Michael Patino shares a cautionary tale about placing an executive who was later fired for lying about their academic credentials. The oversight, caused by a missed red flag during internal review, prompted him to strengthen his firm’s vetting process.
Client Horror Stories
Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
