Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
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Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
That time when the doctor berates your product in the operating room and ends up praising it outside… (with Bill Gruber)
Client Horror Stories
48 minutes
2 months ago
That time when the doctor berates your product in the operating room and ends up praising it outside… (with Bill Gruber)
Medical device executive Bill Gruber recounts a shocking surgery-day meltdown from a once-charming doctor, revealing how personal turmoil can erupt in high-stakes professional settings. This unforgettable story is a powerful reminder that emotional context matters—especially in the operating room.
Client Horror Stories
Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
