Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
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Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
That time the client asked for the truth and then went ballistic when you gave it to them… (with Derrick Van Mell)
Client Horror Stories
40 minutes
1 month ago
That time the client asked for the truth and then went ballistic when you gave it to them… (with Derrick Van Mell)
Derrick Van Mell shares a shocking client encounter where a simple question about growth metrics sent an executive storming out of the room. His experience reveals how even well-intentioned advice can backfire—and why listening is sometimes the most powerful tool a consultant can use.
Client Horror Stories
Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
