We're joined by Greg Jordan-Detamore (https://www.gregjd.com/) to talk about digital services in operations, how applying civic tech practices happen where resources are constrained, and overcoming differing language choices. Resources and Shoutouts: - Greg's substack (https://civicinsighter.com/) - Recoding America (book) (https://www.goodreads.com/book/show/61796680-recoding-america) - The Fifth Risk (book) (https://www.goodreads.com/book/show/46266188-the-fifth-risk?ref=nav_sb_ss_1_14) - The Mindset Mentor (podcast) (https://robdial.com/podcast/) - Slow Boring (blog) (https://www.slowboring.com/)