Another dispatch from the Creative Bureaucracy Festival—this time from the official podcast studio in Berlin! I sit down with Dr. Louis Klein, head of the International Federation for Systems Research, for a wide-ranging conversation that spans continents and big ideas. We talk about his work supporting education reform in Morocco, the growing breakdown of trust in public systems, and why systems thinking matters more than ever. It’s also Louis’s first time at the Festival—so we dig into his impressions, the energy of the community, and what gives him hope for the future of bureaucracy done better. A rich and thoughtful conversation from the heart of Berlin.