As colder weather rolls in, utility bills often rise, and that can pose real challenges for many Ames residents. In this episode, we're joined once again by John Odenweller, Utility Accounts Supervisor for the City of Ames, to break down the resources available to help households stay warm without breaking the bank. John explains how the Low Income Home Energy Assistance Program (LIHEAP) works, who qualifies, and what documentation is needed to apply. He also shares what residents should do if they’ve already received a disconnection notice and highlights other forms of support available through the City. 🔑 Highlights What LIHEAP is and how it provides one-time payments toward heating costs Eligibility guidelines and application windows (starting October 1 for elderly or disabled households, November 1 for all others) The application process, including which documents to prepare How LIHEAP funds are distributed and how long approval can take What to do in case of a utility crisis or disconnection notice Common pitfalls in the application process and how to avoid them Additional assistance from the City of Ames 💡 Key Takeaway If you're struggling to keep up with your heating bills this winter, do not wait to ask for help. Programs like LIHEAP are here to assist, and local support is available through both MICA and the City of Ames. 🔗 Resources LIHEAP Information & Application: micaonline.org – Energy Assistance