Venu Kasojjala | Director of IT | Franklin Templeton in conversation with Bhavesh Vora | Sales Engineering Leader | Avaya & Afreen Khan | Head of Operations | CIO News Catch Venu Kasojjala talking about the importance of migrating to the cloud and the factors to be considered while migrating to the cloud, including ecosystem and creativity, scale and growth, and security and regulations. He spoke about his role in his company, which involves overseeing and managing the data analytics of various business groups. He shared use cases about how digital channels can enhance the customer experience. He also said: "Digital channels like chatbots or communication channels like social media, etc., have made customers aware and intelligent, and these channels have also contributed to the rapid growth of companies in many industries such as tourism, healthcare, banking, etc." "Companies have to invest significantly to nurture and enhance potential customer lifecycles with them." "Tangible parameters can help you only tell 25% of the story, but when you live and breathe the product that you are rolling out to the end user, from the end user’s perspective, I think that is where the success is."

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