In this episode of the CIONET Podcast, Hendrik Deckers interviews Giuseppe Ficara, Senior Director and Global Head of Data and AI at Amplifon in Milano, Italy, the nominee in the Data & AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
Giuseppe is leading a transformative data and AI initiative at Amplifon, a global leader in hearing care with over 20,000 employees. Giuseppe shares the story of how Amplifon moved past foundational data challenges following a complex cloud migration to spearhead a critical AI-driven phase of data governance. The company faced a deficit in internal knowledge after integrating 16 different data platforms over four years. He explains that the transformation was essential to transition Amplifon from a reactive to a proactive data governance model.
Giuseppe emphasises the dramatic results of their AI-first approach, including a 90% reduction in the effort and cost of the data governance program by leveraging AI for the 'back office' definition work and asking human stakeholders only to review the output. Their efforts also led to a 15% reduction in cloud spending for the data ecosystem by optimizing data pipelines. Throughout the conversation,
Giuseppe reveals how Amplifon prioritised the engagement of the final stakeholder to successfully build the new capability. He discusses the three core objectives: reducing technical debt, internalising knowledge, and changing the data governance approach. He further explains how setting up the AI platform and architecture has created a long-term capability for scaling AI responsibly in compliance with regulations like the AI Act.
Don’t miss the panel where Giuseppe will share more about his AI journey, powered by our trusted partner, Splunk 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
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In this episode of the CIONET Podcast, Hendrik Deckers interviews Giuseppe Ficara, Senior Director and Global Head of Data and AI at Amplifon in Milano, Italy, the nominee in the Data & AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
Giuseppe is leading a transformative data and AI initiative at Amplifon, a global leader in hearing care with over 20,000 employees. Giuseppe shares the story of how Amplifon moved past foundational data challenges following a complex cloud migration to spearhead a critical AI-driven phase of data governance. The company faced a deficit in internal knowledge after integrating 16 different data platforms over four years. He explains that the transformation was essential to transition Amplifon from a reactive to a proactive data governance model.
Giuseppe emphasises the dramatic results of their AI-first approach, including a 90% reduction in the effort and cost of the data governance program by leveraging AI for the 'back office' definition work and asking human stakeholders only to review the output. Their efforts also led to a 15% reduction in cloud spending for the data ecosystem by optimizing data pipelines. Throughout the conversation,
Giuseppe reveals how Amplifon prioritised the engagement of the final stakeholder to successfully build the new capability. He discusses the three core objectives: reducing technical debt, internalising knowledge, and changing the data governance approach. He further explains how setting up the AI platform and architecture has created a long-term capability for scaling AI responsibly in compliance with regulations like the AI Act.
Don’t miss the panel where Giuseppe will share more about his AI journey, powered by our trusted partner, Splunk 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
Radosław Maćkiewicz - CEO at COI - Empowering Citizens Through Digital Innovation
CIONET
21 minutes 3 seconds
1 week ago
Radosław Maćkiewicz - CEO at COI - Empowering Citizens Through Digital Innovation
In this episode of the CIONET Podcast, Hendrik Deckers interviews Radosław Maćkiewicz, CEO of COI – Polish Centre for Information Technology, who is a nominee for the CIONET Awards 2026 (Applications & Architecture). Register here to find out who wins this prestigious title: https://www.cionet.com/events/cionet-awards-2026-part-1!
Radosław unpacks Poland’s public-sector digital transformation—most visibly mObywatel (mCitizen), the national digital wallet and reflects on how COI:
- Reorganized ~700 engineers into 46 cross-functional product teams
- Shifted decisively to Agile with clear KPIs and product ownership
- Elevated delivery quality using DORA metrics (and dramatically improved time to restore)
- Boosted NPS from ~20 to 47 and raised app store ratings via continuous citizen feedback
- Built API-first platforms and a reusable design system aligned with eIDAS 2.0
- Drove adoption to ~11M mObywatel users with an ambition of 20M by 2035
Beyond tech, Radosław highlights the human side: emotional engagement, trust, and empowerment as the foundation for change—plus the importance of investing in the Product Owner role to keep ministries, market feedback, roadmaps, and support aligned.
Don’t miss the panel where Radosław will share his accomplishments: https://www.cionet.com/events/cionet-awards-2026-part-1!
#CIONET #CIONETAwards #CIONETAwards2026 #DigitalLeadership #CIO #CDO #CTO #CXO #Data #AI #Applications #Architecture #CIOCommunity
CIONET
In this episode of the CIONET Podcast, Hendrik Deckers interviews Giuseppe Ficara, Senior Director and Global Head of Data and AI at Amplifon in Milano, Italy, the nominee in the Data & AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
Giuseppe is leading a transformative data and AI initiative at Amplifon, a global leader in hearing care with over 20,000 employees. Giuseppe shares the story of how Amplifon moved past foundational data challenges following a complex cloud migration to spearhead a critical AI-driven phase of data governance. The company faced a deficit in internal knowledge after integrating 16 different data platforms over four years. He explains that the transformation was essential to transition Amplifon from a reactive to a proactive data governance model.
Giuseppe emphasises the dramatic results of their AI-first approach, including a 90% reduction in the effort and cost of the data governance program by leveraging AI for the 'back office' definition work and asking human stakeholders only to review the output. Their efforts also led to a 15% reduction in cloud spending for the data ecosystem by optimizing data pipelines. Throughout the conversation,
Giuseppe reveals how Amplifon prioritised the engagement of the final stakeholder to successfully build the new capability. He discusses the three core objectives: reducing technical debt, internalising knowledge, and changing the data governance approach. He further explains how setting up the AI platform and architecture has created a long-term capability for scaling AI responsibly in compliance with regulations like the AI Act.
Don’t miss the panel where Giuseppe will share more about his AI journey, powered by our trusted partner, Splunk 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
