About The Episode
This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of experience, as well as common pitfalls you should avoid as you embark on designing yours. She also shares a detailed customer health score design approach that will help you understand why yours doesn’t work, and what can you do to fix it.
Be sure to take notes and try out her approach to augment your health score in a way that would help your Customer Success team become more strategic and proactive in maximizing value for both your clients and your company. Be ready to flip everything you know about scoring your customer’s health.
See full show notes here: https://www.receptive.io/podcasts/churnitup/customer-health-scores-irit-eizips.html
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About The Episode
This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of experience, as well as common pitfalls you should avoid as you embark on designing yours. She also shares a detailed customer health score design approach that will help you understand why yours doesn’t work, and what can you do to fix it.
Be sure to take notes and try out her approach to augment your health score in a way that would help your Customer Success team become more strategic and proactive in maximizing value for both your clients and your company. Be ready to flip everything you know about scoring your customer’s health.
See full show notes here: https://www.receptive.io/podcasts/churnitup/customer-health-scores-irit-eizips.html
#9: How Customer Feedback Impacts Your Entire SaaS Org with Lisa Starita, Beekeeper
Churn It Up: Customer Success Podcast
22 minutes 11 seconds
8 years ago
#9: How Customer Feedback Impacts Your Entire SaaS Org with Lisa Starita, Beekeeper
This week, Aly talks with Lisa Starita, Head of Customer Success Operations at Beekeeper.
Lisa talks about how she used to manage customer requests manually and the problems that caused with the product team. She then explains how she went about solving those issues and practically removing CS from the feedback process.
This episode is perfect for anyone in CS who:
- Often finds themselves inundated with customer feedback requests.
- Feels they're trapped between the customers and the product team.
- Wants to set up a scalable feedback system in their organization.
Key Takeaways
- The trouble with using documents and spreadsheets for feedback.
- How to remove CS from the feedback process and create a direct link between customers and the product team.
- The warning signs that tell you when to adopt a specialist feedback software.
See full show notes: www.receptive.io/podcasts/churnitup/customer-feedback.html
Churn It Up: Customer Success Podcast
About The Episode
This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of experience, as well as common pitfalls you should avoid as you embark on designing yours. She also shares a detailed customer health score design approach that will help you understand why yours doesn’t work, and what can you do to fix it.
Be sure to take notes and try out her approach to augment your health score in a way that would help your Customer Success team become more strategic and proactive in maximizing value for both your clients and your company. Be ready to flip everything you know about scoring your customer’s health.
See full show notes here: https://www.receptive.io/podcasts/churnitup/customer-health-scores-irit-eizips.html
