About The Episode
This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of experience, as well as common pitfalls you should avoid as you embark on designing yours. She also shares a detailed customer health score design approach that will help you understand why yours doesn’t work, and what can you do to fix it.
Be sure to take notes and try out her approach to augment your health score in a way that would help your Customer Success team become more strategic and proactive in maximizing value for both your clients and your company. Be ready to flip everything you know about scoring your customer’s health.
See full show notes here: https://www.receptive.io/podcasts/churnitup/customer-health-scores-irit-eizips.html
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About The Episode
This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of experience, as well as common pitfalls you should avoid as you embark on designing yours. She also shares a detailed customer health score design approach that will help you understand why yours doesn’t work, and what can you do to fix it.
Be sure to take notes and try out her approach to augment your health score in a way that would help your Customer Success team become more strategic and proactive in maximizing value for both your clients and your company. Be ready to flip everything you know about scoring your customer’s health.
See full show notes here: https://www.receptive.io/podcasts/churnitup/customer-health-scores-irit-eizips.html
#8: Customer Training Best Practices & Quick Wins with Linda Schwaber-Cohen, Skilljar
Churn It Up: Customer Success Podcast
30 minutes 44 seconds
8 years ago
#8: Customer Training Best Practices & Quick Wins with Linda Schwaber-Cohen, Skilljar
This week, Aly talks with Linda Schwaber-Cohen, CSM at Skilljar.
Linda discusses her approach to training and onboarding, explaining how to first approach training calls with new customers, the importance of data, and what you should be focusing on.
This episode is perfect for anyone in CS who:
- Wants to improve their training program or even start to create one.
- Is looking to learn how to offer value in those early interactions.
- Needs to prove the effectiveness of their training.
Key Takeaways
- Why content and delivery are so important.
- What to focus on during training.
- How to prove the effectiveness of training.
- Scaling up and choosing the right tech stack.
- How to create value from those first interactions.
Resources: www.receptive.io/podcasts/churnitup/customer-training.html
Churn It Up: Customer Success Podcast
About The Episode
This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of experience, as well as common pitfalls you should avoid as you embark on designing yours. She also shares a detailed customer health score design approach that will help you understand why yours doesn’t work, and what can you do to fix it.
Be sure to take notes and try out her approach to augment your health score in a way that would help your Customer Success team become more strategic and proactive in maximizing value for both your clients and your company. Be ready to flip everything you know about scoring your customer’s health.
See full show notes here: https://www.receptive.io/podcasts/churnitup/customer-health-scores-irit-eizips.html
