About The Episode
This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of experience, as well as common pitfalls you should avoid as you embark on designing yours. She also shares a detailed customer health score design approach that will help you understand why yours doesn’t work, and what can you do to fix it.
Be sure to take notes and try out her approach to augment your health score in a way that would help your Customer Success team become more strategic and proactive in maximizing value for both your clients and your company. Be ready to flip everything you know about scoring your customer’s health.
See full show notes here: https://www.receptive.io/podcasts/churnitup/customer-health-scores-irit-eizips.html
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About The Episode
This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of experience, as well as common pitfalls you should avoid as you embark on designing yours. She also shares a detailed customer health score design approach that will help you understand why yours doesn’t work, and what can you do to fix it.
Be sure to take notes and try out her approach to augment your health score in a way that would help your Customer Success team become more strategic and proactive in maximizing value for both your clients and your company. Be ready to flip everything you know about scoring your customer’s health.
See full show notes here: https://www.receptive.io/podcasts/churnitup/customer-health-scores-irit-eizips.html
#7: How To Set Up Customer Health Scores from Scratch with Rachel Jennings, Assignar
Churn It Up: Customer Success Podcast
32 minutes 55 seconds
8 years ago
#7: How To Set Up Customer Health Scores from Scratch with Rachel Jennings, Assignar
This week, Aly talks with Rachel Jennings, CSM at Assignar.
Rachel explains how she developed a health score to help her customer success team prioritize, and details the steps so others can do the same. She also talks about the questions that CSMs should be asking about their customers and the data she uses to answer those questions.
Who Should Listen?
This episode is perfect for CS managers who realise they need to measure health scores but don’t know where to start.
Key Takeaways
- The questions you need to ask about your customers.
- How to measure the relevant data.
- Deciphering the data.
- How to create a health score.
- Using the health score to improve customer relations.
Resources
- Find Aly on Twitter: https://twitter.com/AlyMahan
- Connect with Rachel on LinkedIn: https://www.linkedin.com/in/racheljennings1/
-Rachel's Health Score Matrix: https://docs.google.com/spreadsheets/d/1e5czbWQAL_Y631h8cqm9P9xZijG8vxJzhYvUu7k6EDI/edit#gid=429454996
- How to create a customer health score matrix: https://www.linkedin.com/pulse/how-create-customer-health-score-matrix-rachel-jennings
Churn It Up: Customer Success Podcast
About The Episode
This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of experience, as well as common pitfalls you should avoid as you embark on designing yours. She also shares a detailed customer health score design approach that will help you understand why yours doesn’t work, and what can you do to fix it.
Be sure to take notes and try out her approach to augment your health score in a way that would help your Customer Success team become more strategic and proactive in maximizing value for both your clients and your company. Be ready to flip everything you know about scoring your customer’s health.
See full show notes here: https://www.receptive.io/podcasts/churnitup/customer-health-scores-irit-eizips.html
