About The Episode
This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of experience, as well as common pitfalls you should avoid as you embark on designing yours. She also shares a detailed customer health score design approach that will help you understand why yours doesn’t work, and what can you do to fix it.
Be sure to take notes and try out her approach to augment your health score in a way that would help your Customer Success team become more strategic and proactive in maximizing value for both your clients and your company. Be ready to flip everything you know about scoring your customer’s health.
See full show notes here: https://www.receptive.io/podcasts/churnitup/customer-health-scores-irit-eizips.html
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About The Episode
This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of experience, as well as common pitfalls you should avoid as you embark on designing yours. She also shares a detailed customer health score design approach that will help you understand why yours doesn’t work, and what can you do to fix it.
Be sure to take notes and try out her approach to augment your health score in a way that would help your Customer Success team become more strategic and proactive in maximizing value for both your clients and your company. Be ready to flip everything you know about scoring your customer’s health.
See full show notes here: https://www.receptive.io/podcasts/churnitup/customer-health-scores-irit-eizips.html
#6: Using Video in Customer Success with Amaan Nathoo, Bonjoro
Churn It Up: Customer Success Podcast
29 minutes 58 seconds
8 years ago
#6: Using Video in Customer Success with Amaan Nathoo, Bonjoro
This week, Aly talks with Amaan Nathoo, Head of CS & Sales at Bonjoro.
He provides a way to tackle the issue of customers who seem to ignore your emails by using personalized videos to provide value. He also talks about his approach to onboarding and CS in general and how customer success teams should work with sales.
Who Should Listen?
This episode is perfect for CS teams who need some inspiration to spice up their onboarding or customer outreach programs.
Key Takeaways
- The power of personalization.
- How to get started shooting video.
- How to measure results: Videos vs Emails.
- The relationship and handoff between Sales and CS.
- Why customers are the best source of CS learning.
Resources
- Find Aly on Twitter: twitter.com/AlyMahan
- Amaan on Twitter: https://twitter.com/amaannathoo
- Autopilot Blog: http://blog.autopilothq.com/
Customer Success podcasts that Aly recommends:
- Successly Live with Adam O'Donnell
- Customer Success Conversations with Adam Joseph
- Reduce Churn Live with Kevin Capp
- The Customer Success Podcast with Allison Pickens, Gainsight
- CSM SuccessCast - Last but definitely not least!
Churn It Up: Customer Success Podcast
About The Episode
This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of experience, as well as common pitfalls you should avoid as you embark on designing yours. She also shares a detailed customer health score design approach that will help you understand why yours doesn’t work, and what can you do to fix it.
Be sure to take notes and try out her approach to augment your health score in a way that would help your Customer Success team become more strategic and proactive in maximizing value for both your clients and your company. Be ready to flip everything you know about scoring your customer’s health.
See full show notes here: https://www.receptive.io/podcasts/churnitup/customer-health-scores-irit-eizips.html
