This is the question we will look at with leaders in their field, people who have focused on building high trust relationships with customers, colleagues and investors, and used this to create far more value together. What does this look like in practice? What difference does it make? And what are the challenges in trying to make trust the central strategy of the organisation?
Stuart Maister and Kevin Vaughan-Smith are co-authors of a book for Economist Books called Choose Trust, to be published in 2024, and these discussions and interviews will form part of the research. They run www.mutual-value.com, a firm which helps its clients become Trusted Partners.
To discover more go to www.mutual-value.com
Hosted on Acast. See acast.com/privacy for more information.
This is the question we will look at with leaders in their field, people who have focused on building high trust relationships with customers, colleagues and investors, and used this to create far more value together. What does this look like in practice? What difference does it make? And what are the challenges in trying to make trust the central strategy of the organisation?
Stuart Maister and Kevin Vaughan-Smith are co-authors of a book for Economist Books called Choose Trust, to be published in 2024, and these discussions and interviews will form part of the research. They run www.mutual-value.com, a firm which helps its clients become Trusted Partners.
To discover more go to www.mutual-value.com
Hosted on Acast. See acast.com/privacy for more information.
"You don't want to be Man of the Match on a losing team."
Richard Postance is Head of Clients & Transformation at Accenture UK and he knows how to win, build and grow hugely valuable client relationships at the highest level. At the centre of his thinking is having the right intent - with clients, colleagues and partners - so that there are highly trusted partnerships that deliver differentiated value to everyone involved.
His thinking has been formed over a career with Big 4 firms and as an Oxford-educated consultant to major companies. What makes Richard stand out is his approach to winning business, and he sets out in this interview what that means, why and how this has led to him somehow working with clients who also value relationships over simple transactions. No accident there, as you will hear...
This is a masterclass in how to build trust with major clients.
If this resonates do visit www.mutual-value.com to learn more.
Hosted on Acast. See acast.com/privacy for more information.