In this episode of Choose People Love Pets, Brianna and Phoebe dive into the complexities of judgment, compassion, and client interactions in veterinary medicine. Sparked by a team conversation about hospital values, they explore how judgment is natural—but how we act on those judgments is where our culture is defined.

They unpack:

• Why “not judging” isn’t realistic—and why that’s okay

• How giving the benefit of the doubt can embody compassion

• The difference between emotional intelligence and poor behavior (hint: boundaries still matter!)

• Practical examples of how values translate to day-to-day team behaviors

From “compassionate no’s” to redefining what it means to show up for clients and coworkers, this episode is an honest look at what it takes to build a culture rooted in understanding—not perfection